The Abby Way is Our Core

Our mission is to serve as a premium solution for clients’ frontline team, consistently providing unparalleled customer-centric experiences.

Excellence

We take pride in our work and hold ourselves to optimal standards for delivering exemplary customer experiences.

Unity

We are a selfless and humble team. We depend on each other, foster creativity, leverage our strengths and have fun while doing it.

Integrity

We accept responsibility and ownership for ourselves and our work by being transparent and reliable.

Growth

Through innovation and creativity, we collaborate to solve challenges and advance our business.

Passion

Our love for what we do is personified through positive energy and authentic expression.

Inclusiveness

We are all accountable and we contribute to our overall success. Regardless of the title held, your contribution is an asset to the whole.

How We Got Started

Abby Connect is a family-owned business and while it has changed a lot over 15 years, family is still at it’s core. Our founding family believes that exceptional customer service will ensure clients capture more opportunities and convert more prospects to clients. They also maintain that having tight-knit company culture which emphasizes team building and personal development, will extend into creating a better service for clients.

The Abby Way

We value our culture and encourage communication, growth, and teamwork by using our core values as a guide. We’re professional, reliable, and relatable. Our team knows that connecting and empathizing on a personal level is the foundation for establishing trust and confidence within callers. With this in mind, we invest our time in making sure we embrace the human connection within this world of technology. We are committed to providing incredible experiences to both our team and our clients by using the power of the human connection.

Culture and employee satisfaction are of the utmost importance…

Culture and employee satisfaction are of the utmost importance to us here at Abby Connect. We spend the resources to keep our receptionists happy. In turn, they genuinely deliver a pleasant and sincere experience to your clients.

Nathan Strum, CEO
ABBY CONNECT

nathan strum ceo abby connect receptionists

Nathan Strum

CEO | 15 Years

gail strum abby connect receptionists

Gail Strum

Culture Director | 15 Years

racquel pankau abby way abbyconnect receptionists

Racquel Pankau

Abby Way Co-Director | 9 Years

marianne mlechick abby connect

Marianne Mlechick

Director of Customer Success | 7 Years

marlene cosain abby connect receptionists

Marlene Cosain

Abby Way Co-Director | 6 Years

hope holland abby connect sales manager

Hope Holland

Sales Manager | 4 Years

sam schwartz director of marketing abby connect receptionists

Sam Schwartz

Director of Marketing | 3 Years

elaine abby connect operations manager

Elaine Manolakos

Operations Manager | 3 Years

holli holland abby connect receptionist experience manager

Holli Holland

Receptionist Experience Manager | 2 Years

douglas yan abbyconnect

Douglas Yan

Software Developer | 2 Years

Join Us in Building the Best Receptionist Team in the World

Careers at Abby Connect

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