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The Power of Greeting Cards

Ask yourselves, how often do you receive a greeting card or even a friendly handwritten note? Probably not that often, right? Your birthday doesn’t count, by the way. Just kidding, it does but once a year for a birthday or holiday card isn’t that often, is it? Now, think about that last handwritten message you…

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Main Image for article Being Heart-Centered as a Practice

Being Heart-Centered in Business and Life

In today’s world of business, we often find ourselves lost in to-do lists, barely keeping our heads above water to grab a gasp of air from time to time. Either methodically going through the motions of the workday or plowing through the daily chaos, we become more and more detached from our work’s true meaning.…

Best Remote Business Phone Systems

Best Business Phone Systems for 2021

When choosing the best business phone systems in 2021 for your business there’s a whole lot to consider. Probably a lot more than you thought you were going to have to think about when you first sat down as a business owner to figure out all this communication and customer service stuff. For example, ……

Develop strong customer relationships

5 Ways Your Answering Service Can Practice Emotional Intelligence When Interacting with Customers

Customers tend to call support when they’re experiencing a problem — they think they were billed incorrectly, they can’t assemble a product right, they have a question about your services — and to top it off, they often spend time sitting on hold or being transferred to different departments. The result? Frustrated customers at the end…

What Do You Get with Great CX - Cover Image

What Do You Get with Great CX?

It might not be in the foreground in the grand picture you’ve painted for your business’ success plan but it should be. Customer excellence, also more commonly referred to as CX, is the essential element separating you from your competition in today’s world of business. In this article, I’d like to discuss with you where…

2020 Legal Trends Report Summary Main Image

Legal Trends Report 2020 Summary

Since 2016, Clio’s Legal Trends Report (direct download link) has brought greater insights into the business of legal practice. Its aim is to cover new approaches to understanding some of the most pressing issues that lawyers and clients face today and how to overcome those challenges. In this year’s report, we find out what really…

New Technologies For A Growing Business

Growing a business isn’t an easy task, and it’s one at which many people don’t succeed. Between all the day-to-day intricacies of running a business to making sure you are cognizant of the bigger picture, business owners are constantly looking for new and better ways to innovate.

3 Common Inventory Mistakes That Are Costing Your Business Money

Starting a small business comes with no shortage of challenges. From finding a market to finding the right team, there’s a lot you need to get right if you want your small business to succeed. However, there’s one management challenge that many small businesses overlook: inventory. When companies don’t make inventory management a priority, they…

Memoirs of an Essential Employee: Self-Care is Essential too

Earlier this year, our lives were “flipped-turned upside down”, as the Fresh Prince of Bel-Air would say. Cities and states nationwide were put on lock-down ordering non-essential businesses to close their doors and forcing other businesses to come up with creative solutions to stay open.