ANSWERING SERVICE VS VIRTUAL RECEPTIONIST SERVICE: WHAT’S THE DIFFERENCE?

The stereotypical answering service lacks a personal touch. The receptionist will only be able to do absolute basic tasks, such as answer your calls and perhaps cold transfer the caller to you. A virtual receptionist helps you with much more, upholding your company’s image and branding on each call as if the receptionist was right in your office. Your virtual receptionist will answer, screen your calls, transfer your desired calls, take down messages, and interact with your caller as you specify. The real difference between a typical answering service and a virtual receptionist like Abby Connect is that you can trust that the frontline of your business is in well-trained hands.

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DO YOUR RECEPTIONISTS SPEAK SPANISH?

Fluently! Most of our receptionists are fully bilingual in English and Spanish, and are able to flawlessly handle your calls in either language.

DO  YOU LIVE ANSWER ALL OF MY CALLS?

With pleasure! During your chosen service hours, one of our wonderful virtual receptionists will answer each and every call in a sparkling, lively and inviting tone.

WHERE ARE YOU LOCATED?

Abby Connect virtual receptionists are located in our family-built office building in Las Vegas, Nevada.

WHAT WILL THE RECEPTIONIST SAY WHEN THEY ANSWER THE PHONE?

Abby Connect virtual receptionists greet each of your callers with a greeting that is tailored to your wishes for your company. We keep it personal and welcoming. A common greeting may sound like: “Good Morning/Afternoon, thank you for calling ________. How may I assist you?” Another greeting may sound like, “It’s a great day at ____. How may I direct your call?” Regardless, the live call answering greeting is fully up to you and what suits your company best.

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Abby Connect has been a true gift to me since last tax season. The professionalism and courtesy they extend is well reported by my clients. They have also given me so much more time to complete my work without being interrupted by phone calls. I truly think they have been the best asset I have added to my business in years.

James Houle | James H. Houle, CPA

Having their service helped my business run more smoothly and helped me concentrate on what’s important and not on what isn’t. The Abby Connect people are very pleasant and respectful. They’re always looking to make sure that they do what I need for taking messages or transferring messages for me. They always want impress and satisfy their customer.

Thomas J. Tanksley | Legal Tank

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