DO YOUR RECEPTIONISTS SPEAK SPANISH?
Fluently! Most of our receptionists are fully bilingual in English and Spanish, and are able to flawlessly handle your calls in either language.
DO YOU LIVE ANSWER ALL OF MY CALLS?
With pleasure! During your chosen service hours, one of our wonderful virtual receptionists will answer each and every call in a sparkling, lively and inviting tone.
WHERE ARE YOU LOCATED?
Abby Connect virtual receptionists are located in our family-built office building in Las Vegas, Nevada.
WHAT WILL THE RECEPTIONIST SAY WHEN THEY ANSWER THE PHONE?
Abby Connect virtual receptionists greet each of your callers with a greeting that is tailored to your wishes for your company. We keep it personal and welcoming. A common greeting may sound like: “Good Morning/Afternoon, thank you for calling ________. How may I assist you?” Another greeting may sound like, “It’s a great day at ____. How may I direct your call?” Regardless, the live call answering greeting is fully up to you and what suits your company best.
Abby Connect is available 24/7/365! All packages includes “full-time” live answering Monday-Friday from 8:00 AM to 5:00 PM in your local U.S. time zone. Extended hours are available as a free add-on, available by request. That increases coverage through 9pm PST on weekdays, and 6am – 6pm PST on weekends. 24 hour coverage is available for a small fee.
Our highly trained virtual receptionists are the only ones in the industry that time after time succeed in creating meaningful connections with your callers. Team Abby (as we call ourselves in-house) is full of dedicated, competent, bright and friendly virtual receptionists that are utilizing our proprietary technology and training to handle your calls in a seamless and professional manner. To meet your receptionists, visit About Abby.
An Abby Connect virtual receptionist can make calls anywhere in the United States or Canada and we live answer calls from international numbers as well. A few of our international clients have found it helpful to either get their own US based phone number for easier call transferring, or opt for our message taking services, like a virtual assistant.
Never! All of our virtual receptionists operate out of the USA, with 99.9% based at our company headquarters in Las Vegas, Nevada.
Email or Text (SMS). Depending on which option you choose, you can either have messages left on your voicemail or messages texted or emailed to you, so they are readily available. When you sign up for our free trial, you’ll also get to try out our transcribed voicemails add-on. Ask your account manager or business solutions representative for more information.
We utilize a method called a “warm transfer.” Below is a walk-thru of a typical Abby Connect virtual receptionist call-handling (which is completely adjustable to your business needs).
With your personalized greeting, the call is answered by Abby.
After saying such phrases to the effect of “May I say who is calling? Thank you Max Greene, May I tell Susie Smith what your call is regarding?” Abby then places your caller on a brief hold while she tries your line.
Abby then attempts to contact you and, if successful, provides you with the information she acquired. You can then either accept the call in which the caller will be transferred immediately. Conversely, if the call is declined, Abby can offer your caller voicemail or to personally take a message which is then emailed to you instantly. Also, during this time your caller can hear the Custom Transfer Tune of your choice!
Certainly! Abby will transfer your calls to any designated phone numbers you have provided whether it is a home line, your cell phone, an office line, etc. With your guidance, our virtual receptionist team can try your cell phone line first, then your office or vice versa, so we can best ensure that you are speaking with everyone that is vital for you to speak with. This way, you won’t miss any potential leads!
We strive to create a fabulous relationship with you. Keeping open communication is fundamental. For example, if you are stepping out of your office and you will be on your cell phone for a certain amount of time, let Abby know. We have a convenient, Account Portal and Beta Mobile App that allows you to update your information as needed. We will then call your cell phone to reach you as an alternative. If you are out of the country, unavailable for the day, in meetings, or just not in the mood to answer your phone, we will let the caller know that you are unavailable – keeping up your professional appearance and care for your clients – and offer voicemail or to relay a message.
We have revamped our call recording capabilities! Everyone now has the option to add call recordings to their account. This feature does require (by law) a quick message to callers that the call will be recorded. To activate call recording, reach out to your account manager or email firstname.lastname@example.org.
That’s what we’re here for! Whenever you are unavailable, Abby Connect virtual receptionists will offer callers either your voicemail, which will be sent directly to your voicemail box (psst, we can also transcribe your voicemails and send them directly to your inbox), or Abby will offer to take a message and email or text it to you, or let us know if there’s another person available at your organization. Regardless of the method, we’re here to be customized to your business needs.
Need to confirm your appointments for the following work day? Have vital information you need to gather or relay to a client? Abby Connect virtual receptionists can help lighten your load. These calls are billed along with your monthly plan, and use your phone number as the outbound caller-ID.
Absolutely! We are here to make this transition as smooth as possible for you. For this reason, we offer and designate either a toll-free number or a local number that you are welcome to use, even if you choose to discontinue your services. Ask your account manager for more details if you do need this option.
Sure thing. It’s typically as simple as dialing a number on your phone to get your current number forwarded into our answering service.
Each Abby Connect virtual receptionist is trained on the basic usage of most CRMs and other similar systems with intake forms. We have a few tips and tricks to make that process simpler, so speak with your account manager and we can definitely get you set up for some essential CRM support.
It’s super easy and we’re here to help along the way. Either fill out this nifty signup form for a free trial of our live call answering service, or just give us a call! Our business solutions team will be happy to get you set up for your no obligation trial. And you’re sure to have a fabulous experience – each of our business solutions representatives were once a virtual receptionist themselves.
Nope. We don’t take down your credit card information until you’re ready to move forward with our live answering service following your Free 14 Day Trial.
You certainly may! Just give us a call at 877-303-5757 and you’ll reach one of our friendly virtual receptionists in office. This is a great example of how we’d answer your calls. You can also ask our business team to send you information for calling a “demo account.”
It’s often as simple as dialing a number from your phone. We’ll send you a step-by-step guide, and an account manager will walk you through the process.
Not at all! Initially, you are able to cancel within the first 30 days without any notice. After those initial 30 days, we do require a 30 day cancellation notice to smoothly transition out of live answering your calls.
A receptionist minute refers to only being charged for the time in which a virtual receptionist is directly involved in the call. For example, you will not be charged additionally per message, per transfer or the time in which you speak with the caller. You also won’t be charged for any call under 6 seconds!
If you happen to go over your plan, any additional minutes used will be prorated at the rate in your service plan. You can keep track of your real-time minute usage in your Account Portal. If further down the road you feel the need to add more minutes, you are more than welcome to adjust your current plan without penalty or wait period.
Of course! Our live answering service is available for your businesses to share the minutes you have for just a small fee. This ensures the receptionists are trained fully on each one of your businesses and call handling procedures.
It’s not a problem to adjust your plan, mid-service. Just give a quick call or email over to your account manager to make the switch. We’ll prorate it for you.
We provide a portal for our clients that has all of the information you need about your usage. However, if you have any specific questions or are not so keen on the technology, you’re always welcome to give your account manager a call or shoot over an email for details.
Yes! We offer an excellent referral program for current & past clients, and contacts. When you refer someone who becomes an Abby Client and pays their first invoice successfully, you earn $100 (card or invoice credit). Feel free to send any referrals directly to your account manager, or have your referral mention your name when they speak to us.
It’s our mission to make your life easier. Part of this requires some initial programming on our end, plus getting you onboarded and your dedicated receptionists trained specifically on your account. This is all just part of getting your account to go live, and it’s our goal to make sure that it’s a simple process for you.
The Abby Connect’s technical team goes the extra mile in ensuring that all of our devices, connections, and software are completely secure.
Abby Connect has been a true gift to me since last tax season. The professionalism and courtesy they extend is well reported by my clients. They have also given me so much more time to complete my work without being interrupted by phone calls. I truly think they have been the best asset I have added to my business in years.
James Houle | James H. Houle, CPA
Having their service helped my business run more smoothly and helped me concentrate on what’s important and not on what isn’t. The Abby Connect people are very pleasant and respectful. They’re always looking to make sure that they do what I need for taking messages or transferring messages for me. They always want impress and satisfy their customer.