ANSWERING SERVICE FOR CPAS
Better Than Your Typical Accounting Answering Service
Free up your in-office staff with a professional and reliable receptionist service backed by A.I. technology for calls and live chats.
They have been the best asset I have added to my business in years. The value is immeasurable. I recommend their services 100%.
We chose them based on reputation, price, and service offerings. Their attention to detail and timely communication are most impressive.
Having them helped me greatly with being able to provide a higher level of customer service and everybody at Abby Connect has been wonderful.
I’m a solo person in here and they’re very vital for my business when I’m not here doing other things for the business.
There’s been a huge reduction in stress for me and it has really helped me to focus on what’s important rather than what’s not important.
Customer service nowadays is pretty hard to find. That’s what impresses me the most about Abby Connect – how focused they are on customer service.
A Team Accountants Trust and Recommend
Dedicated Receptionist Team
Appointment Scheduling
Bilingual Receptionists
Custom Call Handling
Custom Answering Hours
Call Announcement & Transfer
The Abby Proven Process
Answer FAQ's
Call & Text from App
Abby Intelligence
Scheduled Update
Saving Accountants Time & Money
Whether you’re a one-CPA show or part of a small team, you get a customizable service loaded with the latest features. Every Abby client gets a dedicated team of 5-10 well-trained receptionists, empowered by A.I. technology, who will answer, transfer, take messages, schedule meetings, do intake, provide FAQs, and more. It’s like getting 5 employees for a fraction of the cost of a single full-time staff member. We’ll save you time and money, so you can focus on your cases and clients!
Services Tailored to Your Accounting Firm
Every accounting firm operates in a different context, with unique processes and needs. That’s why we don’t believe in a one-size-fits-all solution. Our expert receptionists utilize cutting-edge A.I. technology and internal training and resources to provide a truly custom experience for you and your callers.
- A dedicated team who knows your practice
- Customizable answer hours
- Custom greetings, FAQs, and client intake
- Ongoing optimization with Abby Human Intelligence
The Abby Proven Process
We’re not your average accounting answering service. With the Abby Proven Process, we set your business up for long-term success. Every Abby client gets a dedicated Calibration Specialist, access to a Solutions Engineer to help them set up integrations, and a 30-day calibration period, during which we really get to know your business!
Then, on an ongoing basis, you get a dedicated CSM, a consistent receptionist team, and access to Abby Intelligence for proactive account optimization. Our service, and your call answering, gets better every day.
A Better Experience with Abby Intelligence
Abby Intelligence brings together human (Abby Human Intelligence) and A.A.I. (Abby Artificial Intelligence) to proactively optimize your account, improve call handling, and provide a consistent high-quality experience. Your dedicated CSM and receptionist team will utilize cutting-edge technology and our customer service expertise to continuously improve call handling for you and your callers!
“They have been the best asset I have added to my business in years. I recommend their services 100%.”
Abby Connect has been a true gift to me since last tax season. The professionalism and courtesy they extend is well reported by my clients. They have also given me so much more time to complete my work without being interrupted by phone calls. I truly think they have been the best asset I have added to my business in years. The value is immeasurable. I recommend their services 100%.
ANSWERING SERVICE FOR CPAS
Simple Pricing Built for the Accounting Firm
Start When You Are Ready.
No Contracts. Ever.
ANSWERING SERVICE FOR CPAS
Everything You Need to Know
What if I’m unavailable to take the call?
That’s what we’re here for! Whenever you are unavailable, Abby Connect virtual receptionists can take a message to send to you, offer callers your voicemail box, or try another contact you’ve designated at your organization. Psst, we can also transcribe your voicemails and send them directly to your inbox. Regardless of the method, we’re here to be customized to your business needs. There are a lot of different options – just ask!
Can you make outbound calls on my behalf?
Need to confirm your appointments for the following workday? Have vital information you need to gather or relay to a client? Abby Connect virtual receptionists can help lighten your load. These calls are billed along with your monthly plan, and use your phone number as the outbound caller-ID. Our receptionists are able to make 8 outbound calls per hour and will respond to you with the outcome of each call.
Is there a long-term contract?
Not at all! Initially, you are able to cancel within the first 30 days without any notice. After those initial 30 days, we do require a 30 day cancellation notice to smoothly transition out of live answering your calls and website chats or messages.
What if I want to adjust my plan?
It’s not a problem to adjust your plan, mid-service. Just give a quick call or email over to your account manager to make the switch. We’ll prorate it for you.
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