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Develop strong customer relationships

5 Ways Your Answering Service Can Practice Emotional Intelligence When Interacting with Customers

Customers tend to call support when they’re experiencing a problem — they think they were billed incorrectly, they can’t assemble a product right, they have a question about your services — and to top it off, they often spend time sitting on hold or being transferred to different departments. The result? Frustrated customers at the end…

What Do You Get with Great CX - Cover Image

What Do You Get with Great CX?

It might not be in the foreground in the grand picture you’ve painted for your business’ success plan but it should be. Customer excellence, also more commonly referred to as CX, is the essential element separating you from your competition in today’s world of business. In this article, I’d like to discuss with you where…

2020 Legal Trends Report Summary Main Image

Legal Trends Report 2020 Summary

Since 2016, Clio’s Legal Trends Report (direct download link) has brought greater insights into the business of legal practice. Its aim is to cover new approaches to understanding some of the most pressing issues that lawyers and clients face today and how to overcome those challenges. In this year’s report, we find out what really…

Prepared to Work Remotely?

With the global health crisis of COVID-19 it’s up to all of us to find ways to not only endure this chaos but to uphold our way of life and support our fellow human beings. So, you’re probably wondering, how can I support anyone, even myself, with all this social distancing? Several areas of this country are…

4 Reasons Why a Live Answering Service Helps You During a Health Crisis

With the rapid spread of this newest strain of coronavirus (COVID-19) and the world facing a health pandemic, there has been a lot of precautions and restrictions put into place for attending public events and places in these past months. Many areas where COVID-19 has been reported have required local businesses to close their front doors and subject residents in the area to stay confined to…

Why Your Home Business Needs a Virtual Receptionist

Having a home business can come with amazing perks but it also has its challenges. One obstacle that should be familiar to you at home business owners is having to push back those solicitors from your front door while trying to juggle your client conference calls. In fact, it’s not just the interruptions knocking at your door that intrude on those important client calls. There’s a whole other world of interference happening at home while you’re trying to work…

The Power of Greeting Cards

Ask yourselves, how often do you receive a greeting card or even a friendly handwritten note? Probably not that often, right? Your birthday doesn’t count, by the way. Just kidding, it does but once a year for a birthday or holiday card isn’t that often, is it? Now, think about that last handwritten message you…

Reasons You Get Repeat Callers

If you’re a business owner you may be surprised to find out that close to 35% of your incoming calls are repeat calls. Now, looking from a certain perspective you might think that this is good for your business. Repeat callers mean repeat customers, right? Not necessarily. Repeat calls don’t always indicate an augmented interest…