Latest Posts

Why We Use Phonetic Alphabet on the Phone

You might have noticed that often when you call into an office, the receptionist who answers will reconfirm your name and address using a phonetic alphabet. For example, if you say your name is Alan, the receptionist may confirm the spelling our your name by saying “A as in Alpha, L as in Lima, A…

Are Your Home Service Calls Performing Well?

Phone calls are an essential component of generating new business. With Google’s search engine in all of our mobile phones, the rise of the mobile search, click-to-call advertising is more important than ever. According to BIA/Kelsey, 65% of businesses consider phone calls to be their most valuable, highest quality source of leads. This is crucial…

Salesforce Small and Medium Business Trends Report 2019 Summary

Now in its third year of publication, the Salesforce Small and Medium Business Trends Report has provided revolutionary insights of small and medium business owners from all over the world. This year’s report cover leaders of the industry and their motivations, how demographics shape the small and medium business owners experience, and the role technology…

Here Come the Holidays – And, Your New Potential Clients

The Holidays are almost here! For some, that means Holiday vacations, travel, enjoying warm and cozy nights by the fireplace, cool weathered days to dress accordingly for and quality time with family and friends. Nothing but, some well-earned rest and relaxation. For others, however, the Holiday season means some serious business. We’re talking about plumbing…

Legal Trends Report 2019 Summary

Since 2016, Clio’s Legal Trends Report has uncovered revolutionary insights into the business of legal practice for today’s modern society. Its aim is to cover new approaches to understanding some of the most pressing issues that lawyers and clients face today. In this year’s report we find out what really drives a law firm’s success,…