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Main Image for article Being Heart-Centered as a Practice

Being Heart-Centered in Business and Life

In today’s world of business, we often find ourselves lost in to-do lists, barely keeping our heads above water to grab a gasp of air from time to time. Either methodically going through the motions of the workday or plowing through the daily chaos, we become more and more detached from our work’s true meaning.…

What Do You Get with Great CX - Cover Image

What Do You Get with Great CX?

It might not be in the foreground in the grand picture you’ve painted for your business’ success plan but it should be. Customer excellence, also more commonly referred to as CX, is the essential element separating you from your competition in today’s world of business. In this article, I’d like to discuss with you where…

Memoirs of an Essential Employee: Self-Care is Essential too

Earlier this year, our lives were “flipped-turned upside down”, as the Fresh Prince of Bel-Air would say. Cities and states nationwide were put on lock-down ordering non-essential businesses to close their doors and forcing other businesses to come up with creative solutions to stay open. 

How to Handle an Angry Employee 

Welcome to leadership! Also known as “The Ultimate Eggshell Walking, Plate Spinning Championship Contest”. The rules of the contest are simple: Don’t crack any shells and don’t drop any plates. A cracked shell may result in a time penalty where you must repair the shell while still spinning all of your plates. A dropped plate or irreparable shell may result in elimination…

Prepared to Work Remotely?

With the global health crisis of COVID-19 it’s up to all of us to find ways to not only endure this chaos but to uphold our way of life and support our fellow human beings. So, you’re probably wondering, how can I support anyone, even myself, with all this social distancing? Several areas of this country are…

How to Train New Hires for Long Term Success

How do you train newly hired employees for long term success with your company? That was what I needed to answer when I began my journey as the Training and Development specialist with Abby Connect. I have done extensive research, seminars, courses, brainstorming sessions, plus the trusty trial and error method in search of answers…