Latest Posts

Coping with Remote Work: A Guide for Extroverts

While working from home may seem like the ideal professional setting for some, for others it can mean complete disaster. Trust this extrovert on the matter. Being home alone can drive you completely bonkers. Although having another one-sided conversation with my dog is appealing to me, it’s not an hourly habit I want to get…

How to Handle an Angry Employee 

Welcome to leadership! Also known as “The Ultimate Eggshell Walking, Plate Spinning Championship Contest”. The rules of the contest are simple: Don’t crack any shells and don’t drop any plates. A cracked shell may result in a time penalty where you must repair the shell while still spinning all of your plates. A dropped plate or irreparable shell may result in elimination…

4 Tips to Create the Best First Impression Over The Phone

We all understand the power of a first impression. Whether someone is forming their opinion based off of an office they walk into or a call over the phone, you only have so much time to make sure your first impression is unforgettable. The goal is to leave people better than you found them. Someone…

4 Reasons Why a Live Answering Service Helps You During a Health Crisis

With the rapid spread of this newest strain of coronavirus (COVID-19) and the world facing a health pandemic, there has been a lot of precautions and restrictions put into place for attending public events and places in these past months. Many areas where COVID-19 has been reported have required local businesses to close their front doors and subject residents in the area to stay confined to…

How to Be Better at Multitasking

Back in 2013, British psychologists claimed that women are better than men at multitasking in an article published in the BMC Psychology journal. The Harvard Business Review wrote in response that these assumptions are not backed by evidence and that most studies still show that gender does not play a role in our ability to multitask.  

Why We Use Phonetic Alphabet on the Phone

You might have noticed that often when you call into an office, the receptionist who answers will reconfirm your name and address using a phonetic alphabet. For example, if you say your name is Alan, the receptionist may confirm the spelling our your name by saying “A as in Alpha, L as in Lima, A…

What Causes Voice Loss?

Your voice is an important tool and you can’t afford to lose it! However, most careers that involve a lot of talking can put you at risk. When you strain or lose your voice it can cause irritation, pain, inflammation and dryness in your throat. In some severe cases your sound becomes obvious to others…