One of the biggest questions business owners ask themselves is where they should market their business phone number. While it is relatively easy to get both toll-free numbers and local numbers, marketing the phone number can prove to be a challenging task. As more people and businesses move online, the importance of marketing your phone number across various…
The year is about to end, and the next tax season is just around the corner. Businesses and individuals will have to find an accountant or CPA to help them file their taxes.
We’ve all had experiences where we find it difficult to understand what the other person on the phone call is saying. Receptionists are no exceptions to this.
As a business owner, you don’t need scientific data to convince you that a distraction-free environment would be incredibly helpful. If you don’t have an in-house receptionist, a live receptionist service can give you the support you’re looking for.
Many lawyers stay in their offices after business hours and take calls from clients, especially when they are just starting out. However, this is not a sustainable strategy in the long term.
Transferring a phone call is much more than just knowing what buttons to push on the phone. A caller may need to be transferred for many reasons, such as if they need to speak to a different department or person who can better handle their needs or problems.
If your business has started to grow recently, you might have noticed an increasing number of missed calls past your business hours. This is a normal growth curve that most businesses experience, and it is a positive sign that more people are interested in your business than ever before.
Whether you are an e-commerce business, a legal or small business service provider, receiving customer calls is part of your industry. However, when your business starts growing, caller volume increases as well. If you think of the customer’s perspective, nobody likes to be put on hold for a long time. What should you do then?