Virtual Receptionist Reviews and Ratings

Customers Love Us. Here’s Why.

Top Answering Services

Clutch | 2017, 2018, 2019

Top Virtual Receptionist Services

Clutch | 2017, 2018, 2019

#1 Virtual Receptionists

Consumer Affairs | 2016 – 2020

Top Attorney Answering Services

Clutch | 2017, 2018, 2019

Abby Connect has been a true gift to me since last tax season. The professionalism and courtesy they extend is well reported by my clients. They have also given me so much more time to complete my work without being interrupted by phone calls. I truly think they have been the best asset I have added to my business in years. The value is immeasurable. I recommend their services…

James H Owner, CPA Firm

Abby has been very reliable and they follow my instructions. They do what they say they can do and the other companies overpromised and under-delivered. Abby’s principal job is to answer my phone promptly, pleasantly, and get me information so that I could get back to the callers. They do it 24/7/365 which is what I need. Abby Connect is something that distinguishes me from my competitors. I can’t miss a call. It’s the icing on the cake when I hear from other lawyers and clients that the person who answered my phone was wonderful. I hear that more times with Abby than any other provider.…

Damon C Defense Attorney & Law Firm Owner

I’ve received unsolicited compliments on the quality of our receptionist since we started using Abby Connect. And the best part about it is that it gets me untethered from my desk. I can now answer my office phone from literally anywhere. Every time the team at Abby Connect calls, they’re very friendly. Plus, they pronounce my name correctly. They were also helpful in getting me set up and in porting the phone numbers. They are a terrific organization with great customer service. I’m very pleased to be their…

Gary G Partner, Law Firm

They’ve made it easier for me to keep up with calls. They send me the information I requested, and I look at it and see if it’s someone I need to call back right away or later. It’s made my triage response to the phone calls a lot easier. They answer my phones all the time. It allows me to shut off my phone and focus on writing a brief knowing that my clients at least have a person to talk to when they call. Sometimes clients don’t leave messages if they get voicemail. Abby has helped me gain clients because I’ve gotten information to call them…

Jason D Senior Attorney & Law Firm Owner

We’re a startup, and we didn’t have the resources available to have somebody answer our phones 24/7. We provide services nationally, and we needed receptionists available at all times. We hired Abby Connect to replace an unsatisfactory vendor that caused various problems. We previously experienced challenges ranging from poor response times to poor general customer service, and we weren’t always receiving our messages, which defeats the purpose of this kind of service. Prior to working with Abby Connect, we ran into instances when we did not receive messages or we were sent messages…

Talitha K

We are a small firm and we needed a reception service. I did a ton of research and I knew a lot of lawyers had been using a service called Ruby Reception, so I looked into them quite a bit. I almost went with Ruby but I looked online and read a lot about Abby Connect and decided to give them a try first. One of the things that I kept reading about Abby was that they had the opportunity to do longer hours of reception service and 24-hour rollover service if we needed it. We do personal injury as specifically geared towards law enforcement first responders and since they work 24/7, that is…

Michelle H Personal Injury Firm Manager

I like Abby Connect’s 24/7 service and how responsive they were when I was seeking out a live answering company. Their reps were very helpful in helping me understand how to work with them. Currently they’re doing all of our call screening and call routing. Partnering with them has significantly reduced the amount of junk phone calls coming into my office. It has improved the efficiency of the staff that had to answer the phone. They give my company a very professional image with regard to the phones being answered as they are very…

Angela S President, Industrial Engineering Solutions Provider

I looked up the best and highest rated answering services available anywhere and I found Abby Connect. I also read great reviews about them and decided that, after my free trial, I wouldn’t go with anybody else. They always have a great attitude no matter what time of day and having them helps me stay organized with the forms that they fill out for me. I have their live reception answering service and they take the information down from my customers so that when I get back, I’m able to assist them better. Partnering with Abby Connect makes you seem much larger than the company you…

Carlos E Roofing Company Owner

I was doing research to find a virtual assistant. At which point, I found a review from a law firm saying that Abby Connect was a great service that was offered. It was a live receptionist, it was a monthly fee, they did excellent work, and it received excellent feedback from clients. My biggest concern was that they had experience dealing with law firms and that they were personable. When I first got on with Abby Connect for the first month in November and maybe a little bit in December, there were a few issues that I had with getting my calls forwarded from my office phone to Abby. But they…

Welsley R Attorney & Law Firm Owner

I’m the paralegal in the office, and we think Abby Connect is fantastic. I would refer them to everybody. I’ve been with the firm for about six months, and we’ve had Abby the whole time, and they’re very polite and professional and a pleasure to work with. We’re busy in the office and we need the extra help. We can’t have clients calling us five times a day because then we can’t get any work done. Abby Connect calls us with new clients and they manage our phone service. It has allowed us to work more efficiently in the office versus answering the phone every five minutes.…

Stephanie E Paralegal

As a property management company, we get a ton of calls and a lot of them are not important. We may get 1,200 calls a month, so for two people to handle that was really hard. I set up a phone tree first and then I hired another company to take some types of calls, and Abby Connect to take my sales calls that I couldn’t get to. Now, I know that when my phone rings, it’s important. So, there’s been a huge reduction in stress for me and it has really helped me to focus on what’s important rather than what’s not important. I have had a couple of interactions with my account manager…

Chris C CEO, Property Management

We chose them based on reputation, price, and service offerings. Their attention to detail and…

Leah N Managing Director, Marketing & Design Agency

I love the service. It helped free up a lot of my time. Whenever any of my clients call, they get a…

Clyde V Intellectual Property Law Firm Owner

Having them helped me greatly with being able to provide a higher level of customer service and…

Dominique S Escrow Fund Director

Abby Connect is fantastic, and their customer service is out of this world. They are so thorough…

Regina W VP, Marketing Agency

They’re very accommodating and easy to work with. Abby makes it easy for customers to reach us…

Ben C CEO, Web Development Agency

Also, the price point is way less than having someone working in my office. It’s been fantastic…

Christopher P Owner, Luxury Automotive Services

Customer service nowadays is pretty hard to find. That’s what impresses me the most about Abby…

Steve B Manager, Real Estate Business

We tested half a dozen different services before we found Abby Connect. There’s a night and day…

Travis S CEO, IT Consulting Agency

I’ve received unsolicited compliments on the quality of our receptionist since we started using…

Gary G Partner, Law Firm

It allows me to shut off my phone and focus on writing a brief knowing that my clients at least…

Jason D Senior Attorney & Law Firm Owner
"Exceptional care actually means doing more than what your customers expect."

An exemplary customer experience can completely define how someone feels about a brand. It can turn a one-off purchase into a lifetime of loyalty and transform an average consumer into a passionate advocate. Exceptional care actually means doing more than what your customers expect. At Abby Connect, we believe that great customer care isn’t just about having a well-trained team. It’s about empowering each individual to go above and beyond. We ingrain this mentality into all our receptionists and every single employee is empowered to do what’s necessary to wow the customer or client.

Racquel Pankau, Abby Way Co-Director
ABBY CONNECT

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