Customized Client Intake
Custom Answering Hours
Dedicated Receptionist Team
Call Announcement & Transfer
Dedicated Success Manager
Custom Transfer Tunes
Call & Text from App
A scheduled appointment can mean the difference between a done deal or a satisfied client, and a doubtful prospect. Your team can book appointments using a program that offers integrations with Outlook and Google. Call us for more details on your scheduling options.
Abby Connect helps you deliver exceptional customer experiences for your Spanish-speaking callers as well. Every Abby Connect team features bilingual receptionists who help build trust and confidence with your Spanish-speaking customers from their very first call.
We don’t expect your information gathering needs to be the same as the next company. Customize what information we collect, so we can ensure you have everything you need to qualify, prioritize, and assist your clients!
We are always open! Your team of receptionists can be available whenever you need them. Whether you require standard business hours, 24/7/365, or somewhere in between, we are here for you and your callers.
No one likes to reach a call center. This is why we only have a small, dedicated team of receptionists answering your calls. You and your callers will become very familiar with the receptionists answering your calls, as they will with you. They soon will truly be an extension of yourself and your team!
Don’t get caught off guard with a call you didn’t want. Your team of receptionists will screen all your calls. We will announce who is calling and why, and you can either accept or decline the call! Never take a call you don’t want!
We take all the hard work out of your phone answering operations. You will have a single person overseeing your Abby Connect account, who you can contact directly, and a Team Lead for your receptionists who help implement changes quickly and ensure your callers are receiving top-quality care.
Prefer voicemails over written message? Not a problem! We offer custom voicemail solutions included in your plan. You can have one general voicemail box, or a box for each staff member. The choice is yours! We also offer voicemail transcription through IBM Watson.
Express yourself and your company through custom transfer tunes. Want to sound more professional, or more fun? There’s surely a tune that fits you. You can choose one of our default tunes, or bring your own!
Clients and callers typically have questions. When you aren’t available to provide all the details, don’t let your caller get frustrated waiting for answers. Your receptionist team can have information about common questions asked on hand to better help your clients and offer a much better customer experience.
The AbbyGO Mobile App allows you to make and manage your calls from anywhere! With the tap of a button, you can review your calls and receptionist messages in real-time, set your availability and call handling, make free outgoing calls from your business phone line, and send and receive texts. Managing your business remotely or on-the-go has never been easier.
Your call volume doesn’t dictate your company size. No matter what plan you are on and the size of your company, we can help. There is no limit to the number of team members you can have as contacts on your account and who can receive calls and communications from your receptionist team.
Get Started with a 14 Day Free Trial. No Credit Card Required. No Contracts, Ever.
We receive constant feedback from our users about how pleased they are with our responsiveness, and all of that is predicated on Abby Connect delivering messages that are timely and accurate. We couldn’t operate without them.
Frequently Asked Questions
Absolutely! We are here to make this transition as smooth as possible for you. For this reason, we offer and designate either a toll-free number or a local number that you are welcome to use, even if you choose to discontinue your services. Ask your contact at Abby Connect for more details if you do need this option.
Receive your messages where you want them. We can email them, send them as a text message (SMS) to your phone, and even send them as a pop-up notification to the AbbyGO mobile app. We can also send them to multiple contacts in your company if you so choose.
The stereotypical answering service lacks a personal touch. The receptionist will only be able to do absolute basic tasks, such as answer your calls and perhaps cold transfer the caller to you. A virtual receptionist helps you with much more, upholding your company’s image and branding on each call as if the receptionist was right in your office. Your virtual receptionist will answer, screen your calls, transfer your desired calls, take down messages, and interact with your caller as you specify. The real difference between a typical answering service and a virtual receptionist like Abby Connect is that you can trust that the frontline of your business is in well-trained hands.
Abby Connect is available whenever you need us. Our standard package includes live answering anytime between the hours of 5am-9pm PST weekdays, and 6am-6pm PST on weekends. If you need answering beyond those hours, no problem! We offer 24/7/365 as an add on.
It’s super easy and we’re here to help along the way. Either fill out this nifty form for a free trial of our live call answering service, or just give us a call! Our team will be happy to get you set up for your no-obligation trial. You’re sure to have a fabulous experience – each of our answering solutions representatives was once a virtual receptionist themself. We can answer your questions, connect you with your dedicated Account Manager, get your account setup, help you forward your lines and then the magic happens. We don’t take down your credit card information and your 14 days start once we are all set up and your team receives your first call.